Privacy Policy for Rubbish Removal Brixton Customers

This Privacy Policy explains how Rubbish Removal Brixton collects, uses, stores and protects personal data relating to our customers and prospective customers in the Brixton area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all services provided by Rubbish Removal Brixton to individuals and businesses within our service area, regardless of the method of contact or booking.

Who We Are

Rubbish Removal Brixton is a waste collection and rubbish removal service operating in the Brixton area. For the purposes of data protection law, Rubbish Removal Brixton is the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include the following.

Identification and contact details, such as your name, address, email address, telephone number and, if applicable, business name and job title.

Service details, such as property access information, collection instructions, type and volume of waste to be removed, preferred dates and times for collection, and any additional notes you provide regarding the service.

Contract and transaction information, including records of services booked and provided, invoices, payment records, refund details and correspondence related to your bookings.

Payment details, such as the information required to process your payments. Where we use a third party payment processor, we do not store full card details but we may receive confirmation of payment, partial card information and transaction identifiers.

Communication data, including emails, telephone call notes, messages, feedback, complaints and enquiries regarding our services.

Technical and usage data, where relevant, such as information about how you accessed our website or online booking tools, including device type, browser type, pages viewed and basic diagnostic information. This may involve the use of cookies and similar technologies.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email or through an online form, when you request a quote, make a booking, pay for a service, or otherwise communicate with us.

We may also receive personal data about you from third parties, such as payment processors, online advertising or directory platforms through which you have requested to be contacted, or business partners that refer you to our services.

Lawful Bases for Processing

We rely on several lawful bases under the UK GDPR to process your personal data, depending on the purpose of the processing.

Performance of a contract. We process your personal data when it is necessary to enter into or fulfil a contract with you, such as to provide rubbish removal services, issue quotes, manage bookings, collect payment and handle service-related communications.

Compliance with legal obligations. We process some information to comply with our legal and regulatory duties, for example in relation to tax, accounting, record keeping and waste management regulations.

Legitimate interests. We process certain data where it is reasonably necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This can include communicating with you about existing or similar services, improving our services, keeping records of our interactions, preventing fraud and ensuring the security of our systems and operations.

Consent. In limited cases, we may rely on your consent, for example, for certain forms of direct marketing communications or where we use optional cookies. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for purposes including the following.

Providing and managing our services, such as processing enquiries, creating quotes, arranging and carrying out rubbish collection, and managing follow up visits.

Customer service and support, including responding to questions, handling complaints, and keeping you informed about changes to bookings or services.

Billing and payments, including issuing invoices, processing payments and refunds, and maintaining accurate financial records.

Business administration and operations, including record keeping, auditing, reporting, service improvement and staff training.

Marketing and service updates, where permitted, such as sending information about similar services you have used, or about service changes in the Brixton area. You can opt out of marketing at any time.

Security and fraud prevention, including verifying identity where appropriate and monitoring for suspicious or unauthorised activity.

Data Sharing and Processors

We may share your personal data with trusted third parties where necessary for the purposes described in this policy and where we have an appropriate lawful basis.

Service providers and processors. We may use third party companies that act as data processors on our behalf, such as payment processors, accountants, IT and hosting providers, booking and scheduling tools, email or communication service providers and document storage services. These parties are contractually required to process personal data only in accordance with our instructions and to maintain appropriate security.

Professional advisers. We may share information with our legal, accounting or other professional advisers where necessary for advice, dispute resolution or compliance purposes.

Authorities and regulators. We may disclose personal data to law enforcement bodies, regulators, courts or other public authorities when required to do so by law or where necessary to protect our rights or the rights of others.

Business transfers. In the event of a sale, merger or other restructuring of our business, we may transfer relevant personal data to the new owner or entity, subject to continuing protection in line with this policy and applicable law.

We do not sell your personal data to third parties for their own marketing purposes.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where data may be accessed from outside these areas, we take steps to ensure appropriate safeguards are in place. This may involve using standard contractual clauses approved by relevant regulators or relying on other legally recognised transfer mechanisms.

Data Retention

We keep your personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, meet legal, accounting or reporting requirements, and resolve potential disputes.

In general, we retain core contract and transaction records, such as booking information and invoices, for up to six years after the end of our relationship with you. Communication records and service notes may be kept for a similar period, where needed to respond to future queries or to demonstrate that we fulfilled our obligations.

Where personal data is no longer required for any lawful purpose, we will securely delete or anonymise it. Retention periods may vary depending on the type of data and the legal or regulatory requirements that apply.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to authorised personnel only, using secure systems and storage solutions, and implementing policies and training designed to protect personal information.

While we take reasonable steps to safeguard your information, no system can be completely secure. You are also responsible for taking reasonable precautions when communicating with us, particularly when sending sensitive information by email or other electronic means.

Your Data Protection Rights

Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with certain other information.

Right to rectification. You have the right to request that inaccurate or incomplete personal data about you be corrected or updated.

Right to erasure. You may ask us to delete your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected, or where processing is based on consent and you withdraw that consent.

Right to restriction of processing. You may request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of the data or consider an objection you have raised.

Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds. You also have an absolute right to object to direct marketing.

Right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used and machine readable format, or ask us to transmit it to another controller where this is technically feasible.

Right to withdraw consent. Where we rely on consent as a lawful basis, you may withdraw your consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with the Information Commissioners Office if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve any concerns directly.

Scope and Updates to This Policy

This Privacy Policy applies to all customers and prospective customers of Rubbish Removal Brixton located in the Brixton service area, including individuals and businesses who enquire about or use our rubbish removal services.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will apply from the date they are published. We recommend that you review this policy periodically to stay informed about how we process your personal data.